Sometimes you need to take a stand, even if it’s only about a $10 bill. And your case can be helped significantly by having your mobile phone with you to film it.
Those are the lessons Melbourne man Adam Falzon says he’s learned after his argument with a Thrifty employee over a rental truck petrol bill went viral this week.
When a Thrifty employee insisted on filling the tank of a vehicle Mr Falzon says he had already topped up, he went along for the ride and filmed it for posterity.
The result is 16,380 Facebook shares and counting, more than 7360 comments and some of the funniest gloating you’ve heard on the internet since Peter Katsambanis’ bizarre 3am phone call to Rob Johnson after Saturday’s WA election.
“Did it click, did it click? It’s overfilled, well done,” a jubilant Mr Falzon can be heard exclaiming as petrol spills all over the deck at the service station.
“Look at this fuel all over the floor. He’s taken seven litres, he’s got fuel all over the floor. Thank you very much.
“He’s made me drive to a petrol station, even after I’ve shown him a receipt. They’re saying I haven’t filled up their vehicle.
“To make matters worse I’ve actually filled up their vehicle and been charged $60 for a tradie’s vehicle when my bill was $20.”
Speaking after his video captured the public’s imagination, Mr Falzon told Radio 3AW the behaviour was out of character for him but that he felt he had to make a point.
“I wasn’t the most gracious. It’s not something I’d normally do, I’m not of that generation,” he said.
“I saw it as the only option to prove my point. I had my wife in the car with my children…it was quite hostile.
“When I proved my point I felt quite victorious.
“We do cop it and most of the time just say it’s $10 but at some point someone needs to take a stand. People are just fed up.”
While he was happy with his “viral vindication”, Mr Falzon might yet have another stoush on his hand with the rental company.
He claims his credit card, typically kept on record as “insurance”, has been debited $200.